At ANCIENT HAIR SECRETS, we love when you’re happy. We stand by our products, and we want to make sure you’re always satisfied. If not, our team will make your return process easy and effortless.  All you have to do is return the items within 14 days of your purchase. Only products purchased on may be returned for a full refund in that 14-day period.

Refunds will be processed based on the original form of payment. Returns will be processed within 3-4 business days from the date we receive your items. After inspection & returned in good condition we will then credit the card originally used to make your purchase.

Our return address is:
Ancient Hair Secrets
1625 Larimer St. Suite #1407 
Denver, Colorado 80202

For your protection, and to ensure prompt delivery, we recommend that you send your return via USPS or insured Parcel Post. Please note that return shipping fees are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Ancient Hair Secrets Customer Service at 800-206-0834 between the hours of 9:00 a.m. and 5:30 p.m. MNT., Mondays through Fridays. Our customer service representatives will be happy to assist you.

Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.


I.e. Return to Sender is not acceptable & cancellation

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